General terms and conditions


Services and offers to end consumers are based on these terms and conditions. Delivered goods remain our property until full payment has been received. German law also applies to foreign customers.


Prices are in Euro and net prices, invoice will be issued.

Dispatch / Shipping costs:

We always look for the cheapest shipping method, mostly forwarding agency. Prices are between 10 and 85 € depending on size.
Please check the freight for external damage when you receive it. In case of optical damages, please ask for a receipt.

Payment and delivery times:

Payment after receipt of the goods by bank transfer, possibly payment in instalments is also possible after consultation, whereby a minimum deposit of 500 euros must be paid for couches and cradles. The rest is paid in 2 to 3 instalments.
For payment within 14 days we give 2 % discount
The delivery time is valid from the time of the order and after agreement by telephone.

Return Complaint:

You have the right of return within 14 days.
The instrument must not show any signs of use
Custom-made instruments are excluded from exchange. We will not bear the costs of the return shipment. If the care instructions given for each instrument are not followed, the warranty will be void.